Updated 9.15.21 to include Case Management FAQ
Student Health Services Vaccine Info
How is UNCG keeping the community safe?
Since the beginning of the pandemic, UNCG has had a variety of protocols, practices, and policies in place to keep our campus as safe as possible. Our approach has been informed by the guidance from public health agencies (the Centers for Disease Control, NC Department of Health and Human Services, and Guilford County Public Health) and the UNC System Office. During the 2020 – 2021 academic year, key parts of our approach included:
- Testing – UNCG has a multi-tiered testing policy. Learn more here.
- Vaccines – including several mass vaccination clinics this spring for students and employees, and continued access to vaccines for our campus community through Student Health Services.
- Contact tracing, isolation and quarantine of individuals who test positive and their close contacts
- Enhanced cleaning where needed
- Reduced density of classrooms and meeting spaces
- Face covering requirements
- Addition of hand sanitizing stations and cleaning wipes throughout campus
- Frequent messaging to remind our community to monitor symptoms, wash hands, and maintain social distance
- Changes to dining facilities to maximize distancing and convert self-serve options to full service or take out options.
We are currently updating our approach to COVID-19 to better reflect recent guidance and will soon announce the revised protocols for the coming months. Please notes that, currently, face coverings continue to be required when inside UNCG facilities.
Are face coverings required on campus?
Effective Monday, August 2, face coverings are required to be worn in all indoor settings and facilities, regardless of vaccination status, until further notice. Consistent with our policy during the Fall ‘20 and Spring ‘21 semesters, face coverings must be worn indoors at all times unless 1) eating or drinking; or 2) in a private office space or other work space where 6 feet of distance from others can be maintained. Residential students should follow the policy set by Housing and Residence Life when inside University residence halls.
Effective Wednesday, Sept. 1, face coverings are required outdoors when you cannot maintain 6 feet of distance from others, regardless of vaccination status. This applies to all outdoor activities and interactions, both formal and informal, including University events.
When choosing a face covering, please follow the Centers for Disease Control and Prevention’s face covering guidance.
The number of COVID-19 cases has been increasing across the country. Due to the current rates of infection in Guilford County, and based on additional recommendations from Guilford County Public Health and the NC Department of Health and Human Services, this is a necessary step to protect the health and well-being of our campus community. One of the challenging issues related to COVID-19 is the development of variants of the virus. Currently, the Delta variant is proving to be more easily spread than previous variants, both among unvaccinated and vaccinated individuals. Given the changing nature of the virus and its impact, we will continue to monitor COVID-19 in our community and communicate changes to our protocols as needed. Flexibility will remain a key part of our ability to move through the new academic year and shield our Spartans. A few important points to keep in mind:
- It will be critically important for all members of our community to pay attention to University communications. Updates will be sent using a combination of methods, including email, the UNCG Mobile App, and social media. The COVID-19 website and dashboard will be updated to continually reflect current policy, protocols, and case counts.
- Should infection rates drop and public health officials determine that it is safe for us to make face coverings optional in some settings, we will move in that direction if possible.
- Getting vaccinated remains the best tool we have to fight the spread of the virus. The vaccines currently available provide strong protection against becoming severely ill, being hospitalized, or dying because of the virus.
We appreciate your continued support and patience as we navigate this situation together.
Updated 9.1.21 to include updated guidance on wearing face coverings outdoors.
How can I report that I have tested positive for COVID-19, am experiencing COVID-19 symptoms, or have been in contact with someone with COVID-19?
UNCG has created a process for students, faculty, and staff to self report COVID-19 cases. If you experience COVID-19 symptoms, test positive for COVID-19 (or a health care provider tells you that you are presumed positive), or if someone in your immediate household tests positive, please notify the university by filling out the form at go.uncg.edu/selfreport. This procedure is voluntary, and the information submitted will be shared only with limited University officials to make a determination if additional cleaning and other response actions need to be taken on campus. Employees should also notify their supervisor and contact Human Resources regarding eligibility for COVID-19 leave provisions that are currently in effect. Please note that completing the form does not serve as notification to your supervisor that you are not available for work.
If you do not have internet access at the time which you need to report your case, Students should call 336-334-3129 and employees should call 336-334-5009 to complete the report.
What happens to students who are exposed to a known case of COVID-19 or who become ill?
Following guidelines from Guilford County Public Health and recommendations from the CDC, a member of the Student Health Services team will talk with students who are exposed to a known case of COVID-19 or who become ill to determine the best location for them to complete their isolation or quarantine period. Many students choose to travel home if possible. If a student is unable to travel or has other extenuating circumstances, UNCG has 81 rooms appropriate for isolation or quarantine as needed on campus, and a protocol is in place to support them.
As a UNCG employee, how can I protect myself and others? What if I feel sick or test positive?
Every day, before coming to work, you should screen yourself for COVID-19 symptoms and check your temperature. If you experience COVID-19 symptoms or do not feel well for any reason, you should not report to work. Instead, you should call your primary care provider and notify your supervisor. If you are experiencing COVID-19 symptoms, you should complete the COVID-19 Self Reporting Form. This procedure is voluntary, and the information submitted will be shared only with limited University officials to make a determination if additional cleaning and other response actions need to be taken on campus. Employees should also notify their supervisor and contact Human Resources regarding eligibility for COVID-19 leave provisions that are currently in effect. Please note that completing the form does not serve as notification to your supervisor that you are not available for work.
Employees who are symptomatic or test positive and are in isolation should work with their healthcare providers to monitor their progress. Employees must meet the criteria specified by the CDC prior to returning to campus for work. Once an individual believes he or she has met the criteria for coming out of isolation, they must provide documentation from a health official confirming that they meet the criteria and can return to the workplace and campus activities. Supervisors will receive an email from HR or Faculty Personnel Service.
If you do not have internet access at the time which you need to report your case, employees should call 336-334-5009 to complete the report.
COVID-19 Vaccination FAQ
How do I submit proof of vaccination?
UNCG requires all students and employees to either submit proof of COVID-19 vaccination or participate in periodic COVID-19 testing. Universities across the UNC system are adopting similar approaches as part of their strategies to provide safe, in-person learning during the pandemic. This has been an existing policy for students living in University residence halls and as of Fall 2021, we are expanding this to apply to any student who is registered for at least one credit of in-person learning.
Students should submit their proof of vaccination through Student Health Services.
An employee submission process is being developed in collaboration with faculty and staff senates with the expectation that the vaccine verification and testing process will be in place by mid-fall.
What does it mean to be fully vaccinated?
You are considered fully vaccinated two weeks after receiving your final dose of the COVID-19 vaccine. This means two weeks after your second dose of the Pfizer or Moderna vaccine or two weeks after your single dose of the Johnson and Johnson vaccine.
Where do students submit their COVID vaccination record? Is this the same location where they submit their other vaccination records?
Yes, all student vaccination records are submitted through the patient portal on the Student Health Services website. Video instructions can be found here.
What if I lose my vaccination card?
The Immunizations Office at Student Health Services can assist. Please contact them at 336.334.5340.
Are students still eligible for the $50 vaccine incentive?
Yes! Visit the Got the Shot website for more information.
How soon will students get their $50 vaccine incentive after uploading their vaccination records into the Student Health Services patient portal?
$50 in Flex will be uploaded to your Spartan Card account after we verify your enrollment status and that your vaccination is completed. For more information on the timeline of uploads, visit the Got the Shot website. We will notify you by your UNCG email when the money has been added to your account.
COVID-19 Testing FAQ
What is the University’s testing policy?
While vaccination is the single strongest tool we have against COVID-19, UNCG has a multi-tiered testing practice. Students and employees who do not provide proof of vaccination will participate in periodic COVID-19 testing. UNCG’s COVID-19 testing practices can be reviewed here.
Is this testing policy new?
During the Spring, 2021 semester all students living in on-campus residence halls were required to participate in periodic testing (this was before the vaccine was widely available to students). In addition, they were required to submit proof of a negative test prior to moving into their residence hall. We have the same testing policy for residential students for the Fall 2021 semester, but have exempted those who have submitted proof of being fully vaccinated. In addition, given concerns related to the Delta variant, we have extended the program to include students who live off campus but attend in-person classes. Similarly, we have exempted students who submit proof of being fully vaccinated.
Why, when, and how should students get tested for COVID-19?
If a student develops symptoms of COVID-19, regardless of whether they are fully vaccinated or not, they should immediately contact Student Health Services to discuss their symptoms and make an appointment to be tested, or get tested in the community. Students who are feeling ill should submit a self-report to the case management system and self-isolate until their symptoms have been evaluated/they have received results from testing.
Students who are living in on-campus residence halls and who have not submitted proof of being fully vaccinated are required to participate in periodic testing. These students will receive instructions regarding this testing every two weeks from the COVID Testing Team. The purpose of this testing is to identify any cases among individuals who do not have symptoms but are infectious and could spread the virus.
Students who are living off campus and who have not submitted proof of being fully vaccinated are required to participate in period testing. These students will receive instructions to get periodically tested by the COVID-19 case management team. The purpose of this testing is to identify any cases among individuals who do not have symptoms but are infectious and could spread the virus.
Any students – whether living on or off campus, and whether fully vaccinated or not – can participate in the weekly voluntary testing event held on campus.
How can employees get tested?
Employees can seek testing through their primary care provider or from one of the community testing sites established. Testing is also available through select pharmacies. Student Health Services is not conducting COVID-19 testing for employees.
To find a community testing site employees can visit:
If you would like to be tested in Guilford County at a community testing site, you should call 336-641-7527 to schedule a COVID-19 testing appointment with Guilford County Public Health.
UNCG has expanded testing for asymptomatic individuals, including employees, to help us identify potential areas of risk related to the presence of COVID-19 on our campus. Residential and non-residential students, as well as employees, can continue to take advantage of free testing clinics that will be held on campus throughout the semester. We strongly encourage participation in these testing opportunities as it will help individuals manage their own health status, and this data is also extremely important to our community efforts.
The Voluntary Screening Testing schedule is available here and on the UNCG Mobile App. Student COVID-19 Testing information, including getting tested through Student Health Services, the Mandatory Periodic Program, or the Voluntary Screening Program is available here.
Where does the data on your case count dashboard come from?
Our Emergency Management team gathers data, manages contact tracing, and monitors the status of all cases that affect our campus.
UNCG is using an emergency management tool that was specifically designed for these kinds of events with sophisticated capabilities that enable us to summarize and create reports for internal monitoring purposes of our cases in multiple ways – by location, affinity group, class, isolation/quarantine status, etc. We are currently updating our summary dashboard weekly. Prior to the update, the Emergency Management Team does a manual review to ensure that the numbers are accurate. Guilford County Public Health also reviews our data to monitor the number of positive cases and assist when possible with contact tracing.
This case management system receives information from four sources: self-reports, Student Health Services, and local public health agencies, and surveillance testing. Students, faculty, staff, and contractors are asked to inform us when they have COVID-like symptoms, have tested positive for COVID-19, or have been identified as a close contact of someone who has tested positive.
Student Health Services automatically inputs positive test results from students who seek care through their office into the case management system. When local public health agencies become aware through their case investigation that an individual who has tested positive has a connection to our campus, they alert the University, and that case is entered into our case management system.
When there are multiple entries related to the same case (e.g., a student self-reports and Student Health creates a report), the entries are linked as one case. The case management system allows us to update cases as new information becomes available. It also allows us to track positive cases that occur among students or employees who are in proximity to each other (e.g., through living or learning environment, work environment, affinity group) and determine if and when, in conjunction with Guilford County Public Health, a group of cases should be defined and reported as a cluster.
How is contact tracing handled? How is the University notifying people of possible exposure?
We have an active, thorough contact tracing process and are in regular contact with county health officials as needed. When an individual (student or employee) has tested positive for COVID-19, UNCG staff will conduct an interview with that individual to determine exposure possibilities such as class schedule, work colleagues, and so on. With that knowledge, the University will ask close contacts of the individual on campus to quarantine. Other measures, such as intensified cleaning of potentially affected areas, will also be initiated.
For contact tracing to work, participants must be thorough and honest. We ask all in our community to do their part. Failure to provide honest, accurate information can fuel the spread of COVID-19 and make more people sick.
UNCG will conduct contact tracing to identify and notify close contacts within the UNCG community, and share this information with Guilford County Public Health. Individuals who test positive will also be contacted by Guilford County Public Health for a more comprehensive case investigation interview and to identify those in the larger community who may have been exposed.
Student Mandatory Testing Program FAQ
If I submit records indicating I have been fully vaccinated for Covid, am I exempt from any required testing?
Yes, once we have submitted proof of completed vaccination to the Student Health Patient Portal, and it has been two weeks since your final does, you will be exempted from periodic testing.
What if I have received one shot of a two-dose vaccine (Pfizer or Moderna)?
Students who are partially vaccinated will be required to participate in the mandatory testing program until they have submitted proof of completed vaccination to the Student Health Patient Portal and it has been two weeks since their final dose. After that, they will be removed from the mandatory testing program.
How often will students have to be tested?
Students in the mandatory testing program will be required to test every two weeks, but this frequency is subject to change based on current conditions of the virus in our area and on campus. However, no students will be required to test more than once per week. If a student begins to feel ill, they should contact Student Health Services immediately to discuss getting tested, regardless of their scheduled testing as part of the mandatory program.
How will students know when they have to get tested?
Students who are required to be tested will receive an email notification with further instructions.
Are students who are enrolled in exclusively online classes required to be tested?
Students who are not enrolled in at least one face-to-face class will not be required to participate in the mandatory testing program. If you feel you meet this requirement, please contact us so we can verify your enrollment status.
How do students request to be exempt from testing requirements?
If you are requesting an exemption for religious or medical reasons or have a condition/disability that you believe exempts you for being tested, you must complete the Exemption Request form. You can access the form by going to this link.
Students who are required to be tested will receive an email notifying them if they are in the Blue or Gold testing group. The group testing schedule for the Fall semester can be found here.
What are the conditions of eligibility for the religious exemption?
The University will consider all requests for exemption to the vaccine requirement when a student’s sincerely-held religious beliefs preclude vaccination. A religious exemption will not be granted based on a philosophical, moral, or conscientious objection and will be determined on a case-by-case basis. If approved for an exemption, students will have to comply with predetermined protocols for unvaccinated individuals. Individuals who submit false documentation or knowingly submit false information in pursuit of a religious exemption are in violation of the Student Code of Conduct and will be subject to disciplinary action.
What if I have had a positive antibody test for COVID-19? Do I still have to test?
Currently, antibody testing is not recommended by the Centers for Disease Control (CDC) or the Food and Drug Administration (FDA) to determine an individual’s immunity to COVID-19. If you have not submitted proof that you are fully vaccinated, you will be required to participate in periodic testing.
If I have had a documented positive COVID-19 case in the past 90 days, do I have to test?
No, students who have a documented positive COVID-19 case through on-campus testing or through the self-report form in the past 90 days do not have to participate in the routine testing.
Are the at-home COVID-19 testing options acceptable for the testing requirement?
No, most at-home tests are antigen, not PCR. You must submit PCR test results to meet the mandatory testing requirements
What happens if I don’t get tested as required?
Students who are not compliant with the mandatory testing program will be subject to conduct action under the Student Code of Conduct, including interim suspension. We will provide ample reminders about your required testing weeks.
Who can I contact if I have questions about the mandatory testing program?
You can contact the COVID Testing Team here.
How is quarantine and isolation being handled by the University?
The quarantine period is 10 days per CDC and NCDHHS, however, people need to continue to monitor themselves for symptoms for the full 14 days and to isolate and seek testing if they develop symptoms.
Any student testing positive will be required to isolate; any student identified as a close contact who is not fully vaccinated will be required to quarantine. Details on quarantine and isolation are available here.
Students may quarantine or isolate on- or off-campus. UNCG has 81 on-campus rooms appropriate for isolation or quarantine as needed.
The available rooms and usage percentage are tracked on our COVID-19 Dashboard. These rooms are single rooms with a private bath, with the exception of situations where students from the same room, suite, or apartment may be able to quarantine together in a shared space. We support these students by delivering food and other supplies, checking on them frequently, and monitoring their symptoms. We will continue to work with non-residential students to both help determine the best strategy for completing isolation/quarantine and provide the needed academic support services.
Should students break their quarantine or isolation, they will be subject to the Student Code of Conduct. Employees may also be subject to disciplinary action should they fail to comply with quarantine and isolation directives.
This approach has been reviewed with Guilford County Health officials. Because students in quarantine or isolation are prevented from having close contact with others, this approach does not present any increased risk to other residents or members of our campus community. In adherence to FERPA (Family Educational Rights and Privacy Act) and HIPPA (Health Information Portability and Accountability Act) regulations, we cannot provide any additional detail on the location of quarantine and isolation rooms or identify students who may be using these resources.
For employees, our case management system will send an automatic email to the employee and the supervisor on the individual’s last day of quarantine. Employees must have documentation from a public health or medical professional that they are cleared to return to work.
Similarly, students will receive a similar email on their last day of quarantine, and must be cleared by a public health or medical official to return to campus activities.
Individuals who have been potentially exposed to a person who has tested positive and are at-risk for contracting the virus will be notified through the University’s contact tracing procedures and provided with further guidance. As needed, any affected individuals will be placed in quarantine or isolation.
Case Management FAQ
What is case management?
Case management is the comprehensive process of coordinating and assisting UNCG students, faculty, and staff that are impacted by COVID-19. This includes those who are experiencing COVID-19 symptoms, tested positive for COVID-19, or have been identified as a close contact of someone who tested positive. The Student Health Services team leads the effort in managing the case management process, with support from various other university departments that make up the Case Management Team.
If I am a fully vaccinated close contact, and I live in the same household as a positive case. Do I have to quarantine?
No. Even if you live in the same household as the positive case in which you are a close contact of, you do not have to quarantine if you are fully vaccinated. If you are the caretaker for the COVID-19 positive person you should, in consultation with your supervisor, discuss working remotely until the positive case household member has been cleared from isolation.
I received an email from email@example.com. Is this a legitimate email?
Yes, this is a legitimate email. UNCG uses a system called Veoci to automate the case management process.
What is the infectious period and why is it important?
The infectious period is the period in which a positive case may have spread the virus to others. For COVID-19, the infectious period begins two days prior to the onset of symptoms or 2 days prior to the positive test date if the positive case is asymptomatic. This date is used to identify close contacts of the positive case.
If someone who tested positive has been released from isolation, but says they still don’t taste or smell anything, is it safe for them to be back on campus?
Yes, if they have been cleared from isolation, it is safe for them to be on campus. Some COVID-19 symptoms can take awhile to resolve even after the individual is no longer actively infected with the virus. The Case Management Team clears all students before they are released from isolation, and takes all of these factors into account. Students and employees receive a clearance email once they are cleared from isolation or quarantine. This email informs the person that they are cleared to return to on-campus classes, work, and activities. Instructors and supervisors can ask for a copy of this note.
Case Management for Instructors FAQ
Are faculty notified of positive cases and close contacts?
If the Case Management Team identifies that a student was in a class during their infectious period, the instructor will be notified that someone in the class has tested positive. In addition, the Case Management Team will ask the instructor for the class seating chart and the attendance for the class so the classroom contact tracing process can be conducted. The individual student is responsible for communicating with their instructors, most specifically if they will be absent from class due to an isolation or quarantine situation.
If close contacts are identified in the class through the classroom contact tracing process, the instructor will be informed of the number of close contacts that were identified so the instructor can plan their class accordingly.
Does the Case Management Team share the names of positive cases and close contacts with the instructor?
No. The Case Management Team does not share the names of the positive case and close contacts with the instructor out of respect for privacy and due to the Health Insurance Portability & Accountability Act (HIPAA).
What do I do if I learn someone in my class tested positive?
If you learn someone in your class has tested positive for COVID-19, instruct them to complete a self-report as soon as possible. The self-report is the primary and most effective way for the Case Management Team to start the contact tracing process. If they indicate they do not plan to submit a self-report, please forward that information to the Dean of Students Office and they will reach out to the student and learn more about the situation and work with the Case Management Team to start a case.
Do fully vaccinated close contacts have to quarantine?
No. If a close contact is fully vaccinated and not symptomatic, they can continue in-person activities. See UNCG’s Isolation and Quarantine Guidelines for more information on how vaccination status impacts quarantine.
Can I ask for a medical note if a student informs me they will be absent from class due to being in quarantine or isolation?
Students who have been entered into our case management system receive a clearance email once they are cleared from isolation or quarantine. This email informs the student that they are cleared to return to on-campus classes, work, and activities. Instructors can ask the student for a copy of this note. Student Health Services and the Case Management Team do not provide notes at the onset of the student case; only once they have been cleared.
If the student doesn’t self-report to the University and we do not have a record of their isolation or quarantine status, they will not receive a note from the Case Management Team. That is why it is extremely important to instruct students to complete a self-report to make sure they are entered into our case management system.
Do I need to move my class online if a student in my class tests positive?
No. You do not have to move your class online if someone in the class tests positive. Through the contact tracing process, those who are directly impacted by the situation will be contacted by the Case Management Team and instructed to isolate or quarantine accordingly.
It is, however, left up to the instructor to decide if it makes sense to move the course online temporarily due to COVID-19 related absences. This is typically based on the number of students in your class who may be absent (positive case and close contacts). Some instructors find it more beneficial for class progression to move the course online temporarily to accommodate the number of students absent from class. Instructors are asked to work with their department chair/head and dean if they face such a situation and are considering moving their courses temporarily online.
If the situation in your specific class necessitates additional action, the Case Management Team will communicate that with you.
Should I notify everyone in my class if someone in the class tests positive?
No. You should not notify your class if someone in the class tests positive. The Case Management Team will conduct a positive case interview with the positive case individual to determine if there are any close contacts, to include the classroom setting. If close contacts are identified, the Case Management Team will reach out to those individuals directly and provide them with quarantine instructions.
Is the isolation period different for students who test positive depending on their vaccination status?
No. The minimum isolation period for individuals who test positive, regardless of vaccination status, is 10 days from the start of symptoms or the date of test for those who remain asymptomatic.
Why do the K-12 schools have different quarantine rules than we do?
The North Carolina Department of Health and Human Services has determined that students may be able to stay in school, under specific circumstances, even if they haven’t been vaccinated and are identified as a close contact. This decision was made based on evidence that children are less likely to spread the virus than adults. Because we are a campus of adult students (defined as 18 or older in terms of healthcare), we must continue to follow the existing guidance on quarantine for the adult population.
Fall 2021 FAQ
Are students required to get tested before coming back to campus?
Students living in university residence halls who have not been vaccinated will have to submit proof of testing within 7 days of formally moving to campus (this does not apply to the Stop, Drop, and Roll process). Please see the Housing and Residence Life website for more information.
How was move-in handled?
Students living on campus will be asked to move their belongings into their living space during the Stop, Drop and Roll process scheduled for July 19 – August 1. Students will then return later in August to begin the semester. This process allows for fewer people in stairwells, elevators, etc., and we have found results in a more satisfactory move-in experience.
What will classes be like in the fall?
Compared to the 2020-2021 academic year, classes at UNCG this fall will look much more like they did prior to COVID-19. The majority of our classes will be delivering via in-person instruction. We will still offer a variety of online classes, as we did prior to COVID. Instruction in disciplines that are highly experiential (e.g., music, theater, kinesiology physical activity classes) may have specific COVID-related protocols in place that have been developed in concert with faculty in those areas to provide a safe learning environment.
Is travel supported by the University?
Travel by employees for University business within the United States is now permitted pending supervisor approval. Travel by employees for University business outside of the United States must be reviewed and approved by the University International Travel Review Committee.
Employees and students should follow the CDC Travel Guidelines for COVID-19 (regardless of the reason for travel) when determining whether additional steps are needed prior to their return to campus after completing their travel.
Due to technical difficulties, the beginning of the information session held on 8/10/21 was not recorded. The Question and Answer portion of the session is now posted. The new policy regarding student testing can be found here. In addition, this Q&A document addresses many common COVID-19 related issues pertaining to instruction.
If your question is not answered in the video or shared document, submit it to the UNCG COVID-19 Operational team via this question submission form.