Case Management

Case management is the comprehensive process of coordinating and assisting UNCG students, faculty, and staff impacted by COVID-19. The Student Health Services team leads the effort in managing the case management process, with support from various other university departments that make up the Case Management Team.

To effectively manage COVID-19 cases, the University has developed a comprehensive case management system that helps facilitate the case management process. Students, faculty, and staff who enter our case management process will likely receive automatic emails from our system with the sender address noreply@veoci.com. If you receive an email from this email address, it is legitimate and originated from our case management system.

Case Origination

The Case Management Team receives case information from various sources to begin the case management process. These sources include self-reports, supervisor reports, Student Health Service information, and Guilford County Public Health information.

All students, faculty, and staff should submit a self-report if they develop symptoms or test positive for COVID-19 (link in sidebar). A self-report allows the case management team to gather all the information needed to start a case in the most timely and efficient manner. If you are unsure whether you need to submit a self-report, go ahead and do so. Faculty should encourage students who disclose they tested positive or have COVID-19 symptoms to submit a self-report. Faculty should not submit a self-report or a supervisor report on behalf of students.

Contact Tracing

As of August 18, 2022, UNCG is no longer conducting contact tracing and individuals exposed to COVID-19 no longer have to quarantine. These changes align with updated guidance provided by Guilford County Public Health and the CDC.

Anyone who is made aware they have been exposed to COVID-19 should now follow the CDC’s exposure to COVID-19 guidelines.

Positive Case and Isolation

Student, faculty, or staff members who test positive for COVID-19 should submit a COVID-19 Self-Report and isolate immediately. For more information on isolation, view the Isolation and Precautions for People with COVID-19.

Residential Students

Residential students may isolate on- or off-campus. UNCG has on-campus rooms appropriate for isolation as needed. We support these students by delivering food and other supplies, checking on them frequently, and monitoring their symptoms.

Case Clearance and Return to Campus

Clearance to return to on-campus activities must come from the Case Management Team. When a student, faculty, or staff member is officially cleared from isolation, they receive an email from the case management system stating they can return back to on-campus classes, work, and activities. Instructors should not request a physician note on students’ ability to return to class.

Clearance from Isolation if you tested positive

If you test positive for COVID-19, you will receive a symptom/status check email from the Case Management Team on day 5 of isolation. 

To be released from isolation, you must have completed 5 days of isolation and have been fever-free for the past 24 hours without taking fever-reducing medications. If you had other symptoms, they need to have improved. Once the Case Management Team verifies these factors using the symptom/status check, you will be released from isolation and notified by email.

Clearance from Isolation if you have/had symptoms but don’t get tested

If you develop COVID-19 symptoms and you do not get tested, the clearance process is the same as if you tested positive for COVID-19. 

Clearance from Isolation if you had symptoms and tested negative

If you have COVID-19 symptoms but test negative, you will need to submit your negative test result to the Case Management Team through a follow-up self-report. Once we receive your negative test result, you will be cleared from COVID-19 isolation. If you are still experiencing symptoms, you should treat this as any other illness and not return to work until you are well enough to do so.

For more information about isolation, view Isolation and Precautions for People with COVID-19.