Covid-19 Updates

The latest from UNC Greensboro

Updated 1/26/22

Case Management

Case management is the comprehensive process of coordinating and assisting UNCG students, faculty, and staff impacted by COVID-19. The Student Health Services team leads the effort in managing the case management process, with support from various other university departments that make up the Case Management Team.

To effectively manage COVID-19 cases, the University has developed a comprehensive case management system that helps facilitate the case management process. Students, faculty, and staff who enter our case management process will likely receive automatic emails from our system with the sender address noreply@veoci.com. If you receive an email from this email address, it is legitimate and originated from our case management system.

Case Origination

The Case Management Team receives case information from various sources to begin the case management process. These sources include self-reports, supervisor reports, Student Health Service information, on-campus surveillance testing results, and Guilford County Public Health information.

All students, faculty, and staff should submit a self-report if they develop symptoms, test positive, or learn they are a close contact of someone who tested positive. A self-report allows the case management team to gather all the information needed to start a case in the most timely and efficient manner. If you are unsure whether you need to submit a self-report, go ahead and do so. The case management team will review your information and follow up with you regarding the need to isolate or quarantine. Faculty should encourage students who disclose they tested positive, have COVID-19 symptoms, or identified as a close contact to submit a self-report. Faculty should not submit a self-report or a supervisor report on behalf of students.

Contact Tracing

Contact tracing is conducted when an individual (student or employee) tests positive for COVID-19 and may have been on campus during their infectious period. The Case Management Team will virtually interview the positive case to determine close contacts (individuals within 6 ft of the positive case for 15 minutes or longer over a 24-hour period). The case management team will notify the close contact and advise them to quarantine with that knowledge.

On January 11, 2022, the NC Department of Health and Human Services (DHHS) released new guidance and prioritization regarding contact tracing. This guidance strongly encourages all contact tracing efforts to transition to an automated format to keep up with the high volume of positive cases. DHHS also removed institutions of higher education from their prioritization list for traditional contact tracing (speaking to someone directly via phone). Using this updated guidance and the contact tracing experience we have developed over the past two years, UNCG decided to prioritize our traditional contact tracing efforts for residential students due to the logistics of isolating and quarantining residential students.

We have converted to an automated process for all other contact tracing efforts. If someone tests positive for COVID-19, they receive an automated email with a virtual positive case interview. This interview helps us identify UNCG affiliated close contacts. If an identified close contact is a UNCG student, faculty, or staff member, they receive an email informing them they have been identified as a close contact along with instructions for quarantining. The process has remained largely the same, except for the person-to-person contact via telephone. All positive cases and identified close contacts are tracked in our COVID-19 Case Management System until the Case Management Team officially releases them.

Positive Cases

Once a positive case is entered into the Case Management System, the positive person will receive a link to the virtual positive case interview via email. The positive person should complete the interview and identify their close contacts. The positive person should begin isolation immediately and follow the isolation guidelines.

Close Contacts

A close contact is someone who was within 6 feet for a total of 15 minutes or more within two days before illness onset of the positive person or two days before the positive test for an asymptomatic person. Close contacts are identified through the positive case interview process and are notified via email by the Case Management Team. If you are made aware that you are a close contact, you should follow the quarantine guidelines.

Quarantine and Isolation

Quarantine and isolation are used to prevent individuals who have the virus or have been exposed to it from spreading it to others. Quarantine keeps someone in close contact with a person who has tested positive for COVID-19 away from others. Isolation keeps someone who has symptoms or has tested positive away from others. For more information about quarantine and isolation, view the UNCG Quarantine and Isolation guidelines.

Residential Students

Residential students may quarantine or isolate on- or off-campus. UNCG has on-campus rooms appropriate for isolation or quarantine as needed.

The available rooms and usage percentage are tracked on our COVID-19 Dashboard. These rooms are single rooms with a private bath. We support these students by delivering food and other supplies, checking on them frequently, and monitoring their symptoms.

Case Clearance and Return to Campus

Clearance to return to on-campus activities must come from the Case Management Team. When a student, faculty, or staff member is officially cleared from isolation or quarantine, they receive an email from the case management system stating they can return back to on-campus classes, work, and activities. Instructors can ask the student for a copy of the clearance email, and likewise, supervisors can ask their employee for a copy of the email. Instructors should not request a physician note on students’ ability to return to class.

Clearance from Quarantine

You will automatically be released from quarantine if you complete the 5-day quarantine period without developing symptoms. An automatic email will be generated stating you can return to on-campus classes, work, and activities the day following your final day of quarantine.

Note: If you are identified as a close contact, and you are fully vaccinated and received a booster if eligible and symptom-free, you do not have to quarantine.

Clearance from Isolation if you tested positive

If you test positive for COVID-19, a representative from the Case Management Team will contact you regarding your release from isolation as you approach the end of your isolation period. To be released from isolation, you need to complete the full 5 days of isolation have been fever-free for the past 24 hours without taking fever-reducing medications. If you had other symptoms, they need to have improved. Once the Case Management Team verifies these factors, you will be released from isolation.

Clearance from Isolation if you have/had symptoms but don’t get tested

If you develop COVID-19 symptoms and you do not get tested, the clearance process is the same as if you tested positive for COVID-19. 

Clearance from Isolation if you had symptoms and tested negative

If you have COVID-19 symptoms but test negative, you will need to submit your negative test result to the Case Management Team through a follow-up self-report. Once we receive your negative test result, you will be cleared from COVID-19 isolation. If you are still experiencing symptoms, you should treat this as any other illness and not return to work until you are well enough to do so.

UNCG Quarantine and Isolation Flyer graphic